Terms of return of goods
Return of good quality goods
– A product of good quality is considered to be a product with an up-to-date expiration date corresponding to the photo and description on the website. richardperfume.com , which has no drawbacks preventing its use for its intended purpose
– Goods of good quality specified in the List of non-food products of Good Quality that cannot be exchanged, approved by Decree of the Government of the Russian Federation dated December 31, 2020 No. 2463, including, but not limited to:
- Perfumery and cosmetics products
- Dietary supplements of adequate quality cannot be exchanged or returned (art. 1 of the Federal Law of the Russian Federation dated 02.01.2000 № 29-FZ "On the quality and safety of food products", art. 25 of the Law of the Russian Federation dated 07.02.1992 № 2300-1 "On Consumer Protection")
– The return of goods of proper quality not specified in paragraphs 2, 3 of this Section is not possible due to the fact that perfumery and cosmetics are included in the list of non-food products that cannot be returned and exchanged: (Decree of the Russian Federation of 19.01.1998 №55). A refund can be made only in case of improper quality of the product, namely, a manufacturing defect of mechanical parts.
Return of goods of inadequate quality
– A product of inadequate quality is considered to be a product that does not meet the requirements for this category of goods in regulatory legal acts and regulatory documents or the terms of a contract with consumers.
– When returning goods of inadequate quality to the buyer the cost of the product and its delivery is refunded
– If you have chosen a new product as compensation, please let us know in the online chat WhatsAppby informing the operator of the order number and your last name and first name
– Items purchased only on the website are accepted for return. richardperfume.com Items purchased at other stores are not accepted for return.
– It is possible to return an item of inadequate quality only within one week. after receiving the order.
Please note:
– Cashless payment
- The funds will be refunded to the card from which the payment was made.
- If the application is approved, the funds will be refunded within 10 days.
- In case of rejection, we will send the official response to your email
- Consideration of the application may take from 3 to 15 days
– Claims of Clients or Recipients are subject to consideration within 10 days from the date of presentation (art. 22 of the Law of the Russian Federation "On Consumer Rights Protection"). If the claim is satisfied, the cost of the product will be refunded within 10 days. The terms of crediting funds to a bank card or checking account of a Client or Recipient are determined by the working conditions of his bank